Because of the importance of good citizenship for organizations, understanding the nature and sources of ocb has long been a high priority for organizational scholars organ, 1988 and remains to be area of interest for many scholars. The unique contribution of organwas to identify a class of employee work behaviorsorganizational citizenship behaviors whoserelationship with job. Public managers can also learn how ocb can be increased by focusing on trust, organizational identification, and psychological empowerment. Meanwhile, organ 1988 introduces altruism, courtesy. Organ the plausible sets of antecedents and consequences of redefined categories of erb. Such extra role behavior is termed as organizational citizenship behavior. According to him ocb are the behaviors which are not included in the formal organizational rewarding system directly and often ignored as. Dennis organ, a pioneer in investigating organiza tional citizenship behaviour ocb, defines this concept as. The vast majority of organizational citizenship behavior research since has focused on the effects of organizational citizenship. Organisational citizenship behaviour ocb is a term that encompasses anything positive and constructive that employees do, of their own volition, which supports coworkers and benefits the company.
Organizational citizenship behaviour, work satisfaction. The term organizational citizenship behavior was derived by organ 1988 and defined it as individuals behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and in the aggregate. Organizational citizenship behavior ocb refers to the behaviors of individuals that promote effectiveness in organizational functioning. Its nature, antecedents, and consequences examines the vast amount of work that has been done on organizational citizenship behavior ocb in recent years as it has increasingly evoked interest among researchers in organizational psychology. Exploring organizational citizenship behaviour from an organizational perspective. Organizational citizenship behavior ocb display levels of.
However, recent years have found increasing evidence that satisfaction, while not strongly related to task productivity by individuals, is more closely related to a different kind of contribution, which is referred to as organizational citizenship behavior ocb. This article advocates a more comprehensive understanding of job performance and organizational citizenship behavior ocb than that employed by earlier researchers on those topics. Near school of business, indiana university it is argued here that a category of performance called citizenship behavior is important in organizations. Organizational citizenship behavior ocb display levels. A study of organizational citizenship behavior among. Its nature, antecedents, and consequences examines the vast amount of work that has been done on organizational citizenship behavior ocb in recent years as. In industrial and organizational psychology, organizational citizenship behavior ocb is a persons voluntary commitment within an organization or company that is not part of his or her contractual tasks. The motivational basis of organizational citizenship behavior. The relationship between organizational learning and organizational citizenship behaviour. According to organ 1997 organizational citizenship behaviour as an individual helping behaviour that is discretionary, not directly recognized by the formal.
Over the past three decades, interest in these behaviors has increased substantially. The definition and features of organizational citizenship behavior in this field, the most widely acceptable definition for the ocb concept belongs to organ 1988,1990. Organizational citizenship behaviours ocbs are individual, discretionary actions by employees that are outside their formal job description. A study of organizational citizenship behaviour ocb and. For example, smith, organ and near 1983 suggest that altruism and general acquiescence as important organizational citizenship behaviors.
If your job offers you the creativity you desire and the satisfaction you have. I t has been 30years since organ 1988, 4 introduced the concept of organizational citizenship behavior ocb, which he defined as individual behavior that is discretionary, not directly. Organisational citizenship behaviour ocb has undergone subtle definitional revisions since the term was coined in the late 1980s, but the construct remains the same at its core. Introduction organ 1988, organization citizenship behavior ocb have a variety of forms including altruism, courtesy, sportsmanship, civic virtue and conscientiousness. No doubt some of this interest can be attributed to the longheld intuitive sense that job. An essay on organizational citizenship behavior springerlink. In industrial and organizational psychology, organizational citizenship behavior ocb is a persons voluntary commitment within an organization or company that is not part of his or her contractual tasks organizational citizenship behavior has been studied since the late 1970s. Organizational citizenship behavior ebook by dennis w. While organ 1997 assert that organizational citizenship behavior is a type of performance that leads to creating an environment in the workplace that creates. Some of these dimensions were distinct while the others were overlapping. Organ 1988 defined organizational citizenship behavior ocb as individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the. For decades, the accepted view in organizational psychology was that job satisfaction and job performance were unrelated. Organizational citizenship behavior ocb is a kind of behavior that contributes to an overall efficient atmosphere within the organization.
The effects of organizational citizenship behavior in the academic. Organizational citizenship behavior ocb is an important factor that can contribute to the survival of an organization. Introduction the term organizational citizenship behavior ocb was first proposed by organ 1998 by stating the 5 dimensions of altruism, civic virtue, conscientiousness, courtesy and sportsmanship. Organ 1988 broke up a dimension of obligation and put additional dimension of ocb and this broke up resulted in five dimensions of ocb. A scale for measuring organizational citizenship behavior. Organizational citizenship behavior ocb refers to discretionary, nonrequired contributions by members to the organizations that employ them.
Explanation of organizational citizenship behavior ocb with. The determinants of organizational citizenship behaviour ocb. This action indicates that these employees are being. Sometimes they are inadequate to explain the framework of organizational citizenship behavior. Ocb accomplishes this effectiveness by providing a positive social and psychological environment in which task work can flourish. In the opinion of organ, ocb is vital for the survival of the organization. Organization citizenship behavior, organizational commitment, leadership style, organization culture and organization justice 1. The employees who manifest such types of behaviours demonstrate organizational citizenship behaviour organ. In 1988, organ wrote the formative definition that ocb is individual behaviour that is discretionary, not explicitly recognized by the formal reward. Organizational citizenship behaviour ocb past definition by organ 1988 stated that ocb is a voluntary behaviour acted by the employees, even though it was not directly required by the organization and not formally administered by the reward system. Most employees understand that their primary duty is to do the work that is assigned to them, stay away from behaviors that could be deemed troublesome, and deliver work that is acceptable and beneficial to the organization.
Participative leadership and changeoriented organizational. Organ 19883 argued that ocb is held to be vital to the survival of an organization. Organ further elaborated that organizational citizenship behavior can. A study of organizational citizenship behaviour ocb and its. The study examines the relevance of ocb in indian organizations and proposed a new theoretical framework for. No doubt some of this interest can be attributed to the longheld. A proposed instrument for assessing organizational. Its nature, antecedents, and consequences examines the vast amount of work that has. The relationship between organizational citizenship. Such behaviors are described as organizational citizenship behavior ocb. Organizational culture and its impact on organizational. Typically, employees who frequently engage in ocb may not always be the top. Organizational citizenship behavior eureka university of oxford. Managers who are aware of the pros and cons of ocbs can help employees contribute optimally to the organization and avoid burnout.
A study of organizational citizenship behavior among malaysian. The good soldier syndrome the issues in organization and management series 9780669117882. The impact of organizational culture on organizational citizenship behavior comes through over the encouragement or rejection of this kind of behavior, if it prevails in the organization that employees exercise patterns of behaviors voluntary, and are encouraged to do so, all the. Evidence indicates that job satisfaction is more closely related to such contributions than to productivity in core job tasks. Organizational citizenship behavior by organ, dennis w.
Organizational citizenship behaviors ocbs management. Workplace deviance, organizational citizenship behavior, and. Organizational citizenship behavior ocb and rewards. While organ 1997 assert that organizational citizenship behavior is a type of performance that leads to creating an environment in the workplace that creates ease to accomplish assigned tasks. Organizational citizenship behaviour, work satisfaction and. The relationship between job satisfaction and ocb is stronger than that between satisfaction and in. Organizational citizenship behavior checklist ocbc suzy fox, loyola university chicago. Research on altruism was commonly used to guide these. Ocb refers to anything that employees choose to do, spontaneously and of their own accord, which often lies outside of their specified contractual obligations. The vast majority of organizational citizenship behavior research since has focused on the effects of organizational citizenship behavior on individual and organizational performance. The relationship between organizational citizenship behavior. Read organizational citizenship behavior its nature, antecedents, and consequences by dennis w. Find all the books, read about the author, and more.
Organizational citizenship behavior refers to anything good, positive, and constructive that workers do, of their own volition in order to support their colleagues, and therefore leads to benefits for the organization. Later, organ 1988 defined organizational citizenship behavior ocb as a. Explanation of organizational citizenship behavior ocb. Definitions and dimensions organizational citizenship behaviors ocbs are individual, discretionary actions by employees that are outside of their formal job. Organizational citizenship behavior has been studied since the late 1970s. Evidence indicates that job satisfaction is more closely related to such contributions than to. The antecedents of organizational citizenship behavior.
Organizational citizenship behavior in the public sector. Organ further elaborated that organizational citizenship behavior can maximize the efficiency and productivity of both the employee and the organization that ultimately contribute to the effective functioning of an organization. Using the intellectual heritage of the word citizenship from political philosophy and related disciplines, ocb is positioned as the organizational equivalent of citizen responsibilities, of which there are. Effect of organizational citizenship behavior on employee. It no longer seems fruitful to regard ocb as extrarole, beyond the job, or unrewarded by the formal system. Therefore, it is crucial for banks to understand the variables that significantly and positively aid in creating this favorable behavior within the organization. No doubt some of this interest can be attributed to the longheld intuitive sense that job satisfaction matters.
It no longer seems fruitful to regard ocb as extrarole, beyond the job, or. Workplace deviance, organizational citizenship behavior. The workspirited article below provides a detailed explanation of organizational citizenship behavior ocb with examples. Organizational citizenship behavior ocb and performance. According to him ocb are the behaviors which are not included in the formal organizational rewarding system directly and often ignored as well.
581 64 613 274 1066 938 908 453 1603 1258 1056 255 1042 285 495 1024 847 1227 1548 312 1099 1515 1129 1370 693 184 324 373 689 250 1231 890 1041 1314 875 409 603 958 1153 1040 1411 530 722 1448 909